Privacy Policy

Data Categories We Collect

We may collect several different types of information for various purposes to provide and improve our Service to you:

Identity and Contact Data

This includes information such as your name, date of birth (to verify you are 18+), email address, and phone number. This data is collected primarily during the registration process.

Usage and Device Data

We collect information about how you access and use the Service. This may include your device's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

Transactional Data

If applicable, we collect details about payments to and from you and other details of products and services you have purchased or engaged with on our platform.

Support Communications

We collect records of your correspondence with us, including queries sent to our support team and feedback provided through surveys.

Legal Bases for Processing

Under the Data Protection Act and UK GDPR, we process your data based on the following legal grounds:

Contract: Where the processing is necessary for a contract we have with you.

Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Consent: Where you have given us clear consent to process your personal data for a specific purpose.

Legal Obligation: Where the processing is necessary for us to comply with the law.

How Your Data is Used

We use the collected data for various purposes:

To provide and maintain our Service.

To notify you about changes to our Service.

To provide customer support and handle enquiries.

To gather analysis or valuable information so that we can improve our Service.

To monitor the usage of our Service and detect/prevent technical issues.

To provide you with news, special offers, and general information about other goods, services, and events which we offer (unless you have opted out).

Data Retention Approach

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Sharing and Processors

We may share your personal information with third-party service providers (data processors) who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

International Transfers

Your information, including personal data, may be transferred to - and maintained on - computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Security Measures

The security of your data is important to us. We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or alteration. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your User Rights

Under UK data protection law, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.

Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.

Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information.

Your right to object to processing: You have the right to object to the processing of your personal information.

Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation.

Contact and Privacy Requests

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: [email protected]

Updates

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this document.

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